Returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work, or an alternative address.
You have 14 days from receiving your order to:
Request an exchange or return at [email protected]
Use DHL free pick up service
Send back your purchases
Items must be returned unworn, unwashed, undamaged and unused. Please see the tips below to keep your items in returnable condition:
When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bags and shoebox. The shoebox forms part of the product and should remain intact by placing it in outer packaging when sending it back to us, otherwise it will not be accepted.
JUMPSUITS, SEPARATES AND DRESSES
: Please be careful of make-up or deodorant rubbing off on the garment. We will return any item that has stains or odors.
For hygienic reasons, we will not be able to accept returns of jewelry.
All sails are made to order, and therefore non-refundable or exchangeable.
: All wedding gowns are made to order, and therefore non-refundable or exchangeable.
: A small number of heavily discounted items can be found in the SALE / LAST CHANCE category, in which case they are not eligible for a refund, exchange or credit.
BIG BOXES AND GARMENT BAGS BY RIME ARODAKY:
Due to the fragility of these products, they are not eligible for a refund, exchange or credit. Please, feel free to return your purchase without this box / garment bag.
Returns that do not meet our policy will not be accepted and will be sent back to you.