Bag

Estimated shipping

Free

Exchanges & Returns

CAN I RETURN / EXCHANGE AN ARTICLE?
Yes! We accept returns or exchanges placed within 14 days from the delivery date. Any claim regarding the delivery of Products must be submitted in 14 days following receipt of the products. Products must be returned unworn, unwashed, in their original condition and packaging. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.


ARE ALL ARTICLES ELIGIBLE FOR RETURN?

No refunds or exchanges will be accepted on the following categories considered Final Sale: Gowns, Veils, Sketches, Accessories or any personalized pieces.


HOW CAN I PLACE A RETURN
Please contact our team to receive your return label: [email protected]


CAN I USE A CARRIER OF MY OWN?

We will refuse any package that does not use our return label.


CAN I RETURN MORE THAN ONE ORDER IN THE SAME PACKAGE?
Of course! We are all in - less packages, less environmental impact!

DO YOU OFFER PICK UP / DROP OFF SERVICES ON YOUR BOUTIQUES?

Clients located in Paris (or visiting!) can request to pick up their orders in store at no extra cost. Returns can also be done in store, with previous email confirmation. Please, note that fittings will not be possible in the Showroom. 
Unfortunately, we do not offer this service in other boutiques.


WHEN WILL I GET MY REFUND?
Once your return is received and inspected, we will notify you by mail if your return is accepted or declined. If your return is accepted, your refund will be processed and applied to the original method of payment. Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organisations. As much as we want to treat our customers, please, note that if your order contained a free gift and you wish to return it, you will either have to return the gift or we will deduct its price from your refund.


OTHER CONDITIONS

We offer returns to make your online shopping experience easier, however, we monitor the number of returns made by customers. Continued returns will be flagged and may lead to future orders being refused. We will contact you if this applies to your account.