DO YOU OFFER FREE SHIPPING ?
All orders include complimentary shipping (standard shipping being 3 to 10 days, weekends excluded).
DO YOU OFFER FREE RETURNS ?
We offer free returns worldwide for our Second Looks and Resort articles. Wedding Gowns are made-to-order and therefore they cannot be returned nor exchanged.
WHO IS RESPONSIBLE FOR DUTIES & TAXES ?
Custom duties and taxes are covered by Rime Arodaky inclusively. You will not have to pay anything after placing your order.
WHEN WILL MY ORDER BE SHIPPED ?
Our Second Looks, Resort and Vintage articles are stocked in our facilities. Once we receive your order, our team is able to prepare and ship your package. The order is generally shipped during the 24 hours following the order placement, weekends and holidays excluded. You will receive an email confirming your order and an email when your parcel has been sent.
Bridal Gowns, on the other hand, are made-to-order only which means that our couturiers will create them from scratch after receiving the purchase. Please, be advised that standard delivery time for these gowns is 4 months, however we can accept rush orders in certain gowns. Send us your request at [email protected]
WHERE IS MY ORDER ?
Your order could be in several places... our warehouse, awaiting dispatch, with the courier on its way or delivered. The first thing to check is if you have received a dispatch email. If yes, then it is on its way! You will receive a tracking number for your order upon dispatch to track your order.
Please advise us if you require assistance in tracking your order.