Order is generally shipped during the 24 hours following the order placement, weekends and holidays excluded. You will receive an email confirming your order and an email when your parcel has been sent.
If product is available (in stock)
3-4 days in Metropolitan France
4-7 days in Europe (excludes all islands)
4-15 days in the rest of the world
Your order could be in several places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is if you have received a dispatch email. If yes, then it's on its way! You can track your order using the links below and introducing the tracking number from that email:
Click here to track your UPS parcel.
Click here to track your DHL parcel.
If you have not received your dispatch email, your order is still being processed!
Contact firstname.lastname@example.org our team will be delighted to help you!
You can withdraw your order at our Paris Showroom (28 rue d’Aboukir) Monday to Friday 10am - 5:30pm.
PARIS Showroom PICK UP
Free shipping for orders above 1000€.
Babes located in Metropolitan France benefit from free shipping for orders above 800€.
Preorders are a limited-time opportunity to order ahead of anyone else. Your order supports the designer and her collections, including pieces that might never make it to retail. We will deliver these pieces as soon as they are ready.
All our gowns are handmade to your size and delivered to the comfort of your home. Before purchasing, please contact us at email@example.com We will agree on a delivery date before formalizing the transaction. We allow rush orders, which means that your dress can be designed and delivered in 3 weeks! To know more about this special service, please, contact us.
MADE TO ORDER GOWNS
You can receive your order in 24h, 48h or 72h by choosing our Express shipping option. Only available in selected countries.
Please, note that the customer is responsible for any exceptional taxes or duties that might incur on import.
Need to pick it up on Saturday? Please, contact us at firstname.lastname@example.org
Please, note that this does not apply on weekends.
Either we have packed it wrong (we are totally sorry!) or it's coming in more than one package. If you have questions, do not hesitate to contact us!
Although this is highly improvable, we do make mistakes! Contact us and we will get this fixed asap. Please, include the following information:
- Your name
- Order number
- Picture of the incorrect item and a description of the incorrect item received
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please, share with us the following information:
-Picture of the fault and description of the fault
The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.
For orders outside of the EU :
All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.